Responsibilities

Tour managers organise and accompany groups of holidaymakers on package tours to a wide variety of tours across Canada. They are responsible for ensuring travel arrangements for holidaymakers run as smoothly and enjoyably as possible from beginning to end, as well as providing them with practical support throughout the trip. This is a demanding, but varied and rewarding role.

Key Capabilities

– Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points;

– checking tickets and other relevant documents, seat allocations and any special requirements;

– helping holidaymakers check-in and settle into their accommodation;

– communicating a range of information on itineraries, destinations and culture;

– informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop;

– making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;

– Organising entry to attractions and transport.

– ensuring that the tour is running smoothly for individual members of the group;

– responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage;

– dealing with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently;

– making contact in advance with places to stay or visit to check details and arrangements;

– liaising with hotels, coach companies, restaurants and other clients;- advising about facilities, such as sights, restaurants and shops, at each destination;- writing reports and maintaining records;

– Attending tourism events, conferences, workshops, seminars and exhibitions.

– Language proficiency: Mandarin, Cantonese and fluent English

Personality

– Strong initiative, self-direction and follow through skills

– Have the drive to meet and exceed individual goals, but also be willing to work as part of a larger team.

– Successful candidates possess an outgoing, engaging, friendly personality

– Candidates must be customer service orientated which will establish a rapport with the clients

– Impeccable personal integrity and the motivation to build a career and significant income

– Willingness to use self-directed programs to master all facets of our business

– Solid and intelligent decision making skills

For IMMEDIATE consideration, please send your resume with a cover letter to: [email protected]